Patient satisfaction towards the quality of nursing care among the patients of private hospitals of Jodhpur, India

Authors

  • Raju Ram Parihar Department of Medical-Surgical Nursing, Mayurakshi College of Nursing, Jodhpur, Rajasthan, India
  • Anju Suthar Department of Medical-Surgical Nursing, Government College of Nursing, S. N. Medical College, Jodhpur, Rajasthan, India

DOI:

https://doi.org/10.18203/2320-6012.ijrms20232106

Keywords:

Quality of care, Nursing care, Patients satisfaction

Abstract

Background: Patient satisfaction is a good indicator for measuring the quality of nursing care delivered by a nurse to a hospitalized patient. This will help the nursing administrator to identify ways of improving nursing and health care services. The study aims to assess the level of patient’s satisfaction towards quality of nursing care among the patients.

Methods: A descriptive survey study was carried on 100 patients selected using non-probability purposive sampling, who were discharged from the selected private hospitals at Jodhpur, Rajasthan. A Modified form of Dr. Laschinger’s “Patient Satisfaction with Nursing Care Quality Questionnaire” (PSNCQQ) was used to measure patient satisfaction. A written permission was obtained to conduct study from the authority and an informed consent was taken from each participant.

Results: The study findings indicate that majority (70%) of the sample were highly satisfied with nursing care with mean patient satisfaction score 61.38±9.692 (76.72%). Majority (66%) patients were satisfied with “Information given regarding investigations and treatments” and only (26%) were satisfied with “Coordination of care after discharge.” Patients aged 18-30 years, belonged to urban area, up to secondary educated and admitted through OPD were found more satisfied.

Conclusions: The study showed that majority of the participants were highly satisfied with quality of nursing care provided in private hospital. The PSNCQQ is a useful instrument for evaluating and improving nursing care. The nurse administrator can contribute to quality service provision by evaluating patient satisfaction to develop and improve nursing care based on patients' expectations.

References

Adult Patients’ Satisfaction with Inpatient Nursing Care and Associated Factors in an Ethiopian Referral Hospital, Northeast, Ethiopia [Internet]. [cited 2022 Jun 12]. Available from: https://www.hindawi.com/journals/anurs/2016/6308617/

Tang WM, Soong CY, Lim WC. Patient Satisfaction with Nursing Care: A Descriptive Study Using Interaction Model of Client Health Behavior. Int J Nurs Sci. 2013;3(2):51–6.

Karaca A, Durna Z. Patient satisfaction with the quality of nursing care. Nurs Open. 2019;6(2):535-45.

Soliman HMM, Kassam AH, Ibrahim AA. Correlation between Patients’ Satisfaction and Nurses’ Caring Behaviors. J Biol Agricul Health. 2015;5(2):30.

Jain A, Mishra N, Pandey CM. A study to assess patient satisfaction in out patient department of a tertiary care hospital in north India. Int J Comm Med Pub Heal. 2017;3(1):328-34.

Makarem J, Larijani B, Joodaki K, Ghaderi S, Nayeri F, Mohammadpoor M. Patients’ satisfaction with inpatient services provided in hospitals affiliated to Tehran University of Medical Sciences, Iran, during 2011-2013. J Med Eth Hist Med. 2016;9:6.

Sharma S, Kamra P. Patient Satisfaction with Nursing Care in Public and Private Hospitals. Inter J Nurs Care. 2013;1:134.

Buchanan J, Dawkins P, Lindo JLM. Satisfaction with nursing care in the emergency department of an urban hospital in the developing world: A pilot study. Int Emerg Nur. 2015;23(3):218-24.

Ganasegeran K, Perianayagam W, Abdul Manaf R, Ali Jadoo SA, Al-Dubai SAR. Patient Satisfaction in Malaysia’s Busiest Outpatient Medical Care. Sci World J. 2015;2015:e71475.

Laschinger HS, Hall LM, Pedersen C, Almost J. A psychometric analysis of the patient satisfaction with nursing care quality questionnaire: an actionable approach to measuring patient satisfaction. J Nurs Care Quality. 2005;20(3):220-30.

Downloads

Published

2023-06-30

How to Cite

Parihar, R. R., & Suthar , A. (2023). Patient satisfaction towards the quality of nursing care among the patients of private hospitals of Jodhpur, India. International Journal of Research in Medical Sciences, 11(7), 2599–2604. https://doi.org/10.18203/2320-6012.ijrms20232106

Issue

Section

Original Research Articles