Post-pandemic assessment of knowledge, attitude and practices of healthcare professionals regarding telemedicine: a pilot study

Minal M. Kshirsagar; Ruchira Clementina; Rohan Singhal; Manpal Kaur Sandhu; Arshjot Kaur  Bains; Usman Khan; Aditi Patil; Zahabiya Lakdawala; Madhavi Katta; Hema Thokala; Suzanne Melissa  Yendluri; Alisha Lakhani

doi:10.18203/2320-6012.ijrms20252776

Authors

Minal M. Kshirsagar Bharati Vidyapeeth Dental College and Hospital, Mumbai, India
Ruchira Clementina Government Medical College, Telangana, India
Rohan Singhal Atal Bihari Vajpayee Institute of Medical Sciences and Dr. RML Hospital, Delhi, India
Manpal Kaur Sandhu Adesh Institute of Medical Sciences & Research, Punjab, India
Arshjot Kaur Bains Ananya College of Medicine and Research, Gujarat, India
Usman Khan Research, Gujarat, India
Aditi Patil Government Medical College, Aurangabad, India
Zahabiya Lakdawala C U Shah Medical College and Hospital Surendra Nagar, India
Madhavi Katta Maharashtra Institute of Medical Education and Research, Pune, India
Hema Thokala Stavropol State Medical University, Stavropol, Russia
Suzanne Melissa Yendluri Narayana Medical College, Nellore, India
Alisha Lakhani Shantabaa Medical College, Amreli, India

DOI:

https://doi.org/10.18203/2320-6012.ijrms20252776

Keywords:

COVID-19, Post-pandemic, Healthcare professionals

Abstract

Background: The COVID-19 pandemic has accelerated the adoption of telemedicine as an alternative method of healthcare delivery, enabling patient care while minimising physical contact. In India, its use is growing, yet understanding healthcare professionals’ perspectives remains essential for effective integration.

Methods: A cross-sectional survey was conducted among healthcare professionals working in India. Data were collected using an online questionnaire comprising 15 structured, self-administered, and closed-ended questions. The survey captured demographic details such as age, gender, and profession. Responses were tabulated and manually analysed to assess knowledge, attitudes, and practices regarding telemedicine.

Results: Most participants (86.23%, n=238) reported being familiar with the concept of telemedicine, including knowledge of relevant applications, platforms, and professional training. A large majority (84.43%, n=233) agreed that telemedicine could reduce patient travel costs, thereby improving accessibility to healthcare services.

Conclusion: The study indicates that telemedicine is perceived positively by healthcare professionals in India and has strong potential as a complementary tool in healthcare delivery. Its integration could enhance access, reduce costs, and improve patient convenience, particularly in underserved areas.

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