Assessing patient satisfaction with obstetrics and gynaecology clinics/outpatient department in university hospital Konya, Turkey


  • Serife Didem Kaya Department of Health Management, Konya Necmettin Erbakan University, Konya, Turkey
  • Namaitijiang Maimaiti Department of Public Health, Ankara Yıldırım Beyazıt University, Turkey
  • Huseyin Gorkemli Department of Obstetrics and Gynaecology, Hospital of Necmettin Erbakan University, Konya, Turkey



Konya, Obstetrics and gynaecology, Outpatient, Patient satisfaction, Turkey


Background: Patient’s satisfaction is of fundamental importance as a measure of the quality of health care. Aim of the study is to assess satisfaction with services was obtained from patients who were seen in obstetrics and gynaecology clinics, a university hospital in Konya, Turkey.

Methods: A cross-sectional survey was conducted using questionnaires among patients attending obstetrics and gynaecology clinics a university hospital in Konya. The data were collected prospectively between 2nd May and 8th July 2016. Those who agreed to participate were asked to complete a set of questionnaires immediately or face to face interview was carried out if the patient was illiterate. The study instrument was a questionnaire which comprised of two parts. The first part related to respondent’s socio-demographic background and second part on patient satisfaction questions.

Results: Half of the respondents (53.3%) visited obstetrics unit and 46.7% of them visited gynaecology clinics unit. 165 (52.1%) appointments were first attendance and others (47.9) follow-up visits. The average patient satisfaction was 74.5% in this study.

Conclusions: Generally, the patients were satisfied with services of gynecology and obstetrics clinics. Majority of the patients were satisfied with clinic facility, staff’s professionalism, healthcare provider’s attitude and quality of medical care.


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How to Cite

Kaya, S. D., Maimaiti, N., & Gorkemli, H. (2017). Assessing patient satisfaction with obstetrics and gynaecology clinics/outpatient department in university hospital Konya, Turkey. International Journal of Research in Medical Sciences, 5(9), 3794–3797.



Original Research Articles