Published: 2021-07-28

Satisfaction with teaching and learning quality among undergraduate pharmacy students in a Nigerian university

Paul Otor Onah, Siyaka Abdulateef, Ahmed Abdulmalik


Background: There is increasing acceptance that learning environment has significant impact on academic performance. Learning and teaching experiences influence satisfaction and perception of quality. Pharmacy education in Nigeria is evolving rapidly with new emphasis on acquisition of cognitive skills that upon graduation students can effectively implement pharmaceutical care. The evaluation of satisfaction can be used as a measure of quality and feedback system of teaching and learning experiences of students. The purpose of this study is to assess satisfaction with teaching and learning and their determinants.

Methods: This was a cross sectional survey study involving third to fifth year pharmacy students. The educational service quality instrument was used to elicit response on items related to satisfaction. The 37-item questionnaire was administered on consenting students to elicit responses on a five-point Likert scale. The data was analyzed using descriptive statistics and one way ANOVA with post Hoc test. Factor analysis using principal component analysis and varimax rotation was used to identify items that have the most impact on satisfaction. P≤0.05 was considered statistically significant

Results: Majority of students have less than average satisfaction across six domains of the instrument, though significant differences exist between lower and higher-level students in areas of administration and expertise (p<0.01). Several studies reported contrasting results some of which have comparable results with this study. Satisfaction and its determinants vary widely so emphasis should be in areas that produce the greatest impact on academic performance

Conclusions: Satisfaction with quality of learning is generally low and there is need for institutions leadership to improve learning environment for students.


Satisfaction, Quality, Teaching, Pharmacy students, Determinants, Environment

Full Text:



Qureshi T, Shaukat M, Hijazi S. Service quality SERVQUAL model in higher educational institutions, what factors are to be considered. Interdisciplinary J Contemporary Res Business. 2011;2(5):281-90.

Lizzio A, Wilson K, Simons R. University students’ perception of the learning environment and academic outcomes. Studies higher education. 2002;27:27-52.

Elliot KM, Shin D. Student satisfaction: An alternative approach to assessing this important concept. J Higher Education Policy Management. 2002;24(2):197-209.

Syracuse MV, Schondelmeyer SW, Hadsall RS, Schommer JC. Third year pharmacy student work experience and attitudes and perceptions of pharmacy profession. Am J Pharm Educ. 2008;72(3):50.

Jensen J, Wilson KA, Langley CA, Hartfield K. Images of pharmacy as a career: A survey of groups of year 12 students at school. Pharmaceutical J. 2008;280:183-6.

Hagen PL, Jordan P. Theoretical foundation of academic advising: a comprehensive handbook. 2008;2:17-35.

Sumaedi S, Bakti G, Mahatma Y, Metasari N. An empirical study of state university students perceived service quality. Quality assurance in Education. 2012;20(2):164-83.

Sampson SF, Leonard J, Ballenger JW, Coleman JC. Student satisfaction of online courses for educational leadership. Online J Distance Learning Administration. 2010;13:3.

Sohail MS, Shaikh NM. Quest for excellence in business education: a study of student impression of service quality. Int J Education Management. 2004;18(1):58-65.

Sapri M, Kaka A, Finch E. Factors that influence student level of satisfaction with regards to higher educational facilities services. Malaysian J Real Estate. 2009;4(1):34-51.

Palmer RS, Holt MD. Examining student satisfaction and wholly online learning. J Assisted Learning. 2009;25:101-13.

Gibson A. Measuring business student satisfaction: A review and summary of the major predictors. J Higher Education policy Management. 2010;32(3):251-9.

Petruzzallis L, D’Uggento AM, Romanazzi S. Student satisfaction and quality of service in Italian Universities. Managing Service Quality. 2006;16(4):349-64.

Qui G, Chen M, Liu X, Ding S. An empirical study of student satisfaction and its influencing factors- school of continuing education and Guangzhou University. Int J Continuing Life Long Learning. 2010;2(2):29-40.

Lo CC. How student satisfaction factors affect perceived learning. J scholarship teaching learning. 2010;10(1):47-54.

Parasuraman A, Zeithaml V, Berry L. SERQUAL: A multi-item scale for measuring consumer perception of service quality. J Retail. 1988;64:12-40.

Cronin JJ, Taylor SA. Measuring service quality: a re-examination and extension. J marketing. 1992;56:55-68.

Holdford DA, Reiders TP. Development of an instrument to assess student perception of the quality of pharmaceutical education. Am J Pharm Educ. 2001;65:125-31.

Saif NI. The effect of service quality on student satisfaction: A field study for health services administration students. Int J humanities and Social Sci. 2014;4(8):172-81

Karami M, Olfati O. Measuring service quality and satisfaction of students: A case study of student’s perception of service quality in high-ranking business schools in Iran. Afri J Business Administration. 2012;6(2):658-69.

Jager J, Gbadamosi G. Specific remedy for specific problem: Measuring service quality in South African higher education. Higher Education J. 2010;60:251-67.

Martirosyan NM, Saxon DP, Wanjohi R. Student satisfaction and academic performance in Armenian higher education. Am Int J of Contemporary Res. 2014;4(2):1-5.

Abdullah F. The development of HEDPERF: A new measuring instrument of service quality for the higher education sector. Int J of Consumer studies. 2006;30:569-81.

Oldfield BM, Baron S. Student perception of service quality in a UK university business and management faculty. Quality Assurance Education. 2000;8(2):85-95.

Ofori R. Age and type of domain specific entry qualification as predictors of student nurses performance in biological, social and behavioural sciences in nursing assignments. Nurse Educ Today. 2000;20:298-310.

Nasser RN, Khoury B, Abouchedid K. University students’ knowledge of services and program in relation to satisfaction. Quality Assurance in Education. 2008;16(1):80-97.

Vanhanen L, Janhonen S. Changes in student orientations to nursing during nursing education. Nurse Educ Today. 2000;20:654-61.

Ilias A, Hishamuddin Fitri AH, Abdul Rahman R, Yasoa AR. Student satisfaction and service quality: Any difference in demographic factors? Int Bus Res. 2008;1(4):131-43.

Carey K, Cambiano RL, De Vore JB. Student to faculty satisfaction in multiservice organizations: The case of Spanish public services. J Service Marketing. 2002;17(4):420-42.

Cotton SR, Wilson B. Student faculty interaction: Dynamics and determinants. Higher Educ. 2006;51:487-519.

Khuh GD, Hu S. The effects of student faculty interactions in the 1990s. Review Higher Educ. 2001;24(3):301-32.

Meyers S, Martin M, Knapp J. Perceived instruction in-class communication behaviour as a predictor of student participation in out of class communication. Communication Quarterly. 2005;53(4):437-50.

Gruber T, Fub S, Voss R, Zikuda MG. Examining student satisfaction with higher education services-Using a new measurement tool. Int J Public Sector Management. 2010;23(2):105-23

Mills Jonathan KA, Dalleywater WJ, Tischler V. An assessment of student satisfaction with peer teaching of clinical communication skills. BMC Med Educ. 2014;14:217.

Husniyah S. Faculty of economics student’s satisfaction at Aleppo University on managerial and academic performance level of college: A survey study. Damascus University J Economic Legal Services. 2009;25(II):285-312.